Customer feedback
To help us improve we welcome constructive input from our customers. Please contact the Duty manager or email us with your complaint or compliment.
We will respond and react to every communication.
We want to hear from you
It goes without saying that when compliments are due compliments need to be paid.
"We would like to thank you for a wonderful evening on Saturday. The food was excellent and the atmosphere perfect. Patrick was also the best waiter one could ask for.
Except for my boss, his wife and I, no-one else from our group had been to you before but they were all very impressed and all said they would come again."
- Charmaine, Enviroscientific
"Thank you so much for an amazing evening! It was really beautiful. The atmosphere was fantastic, very festive, and of course the jazz was brilliant. You had just the right mix of everything to make it special."
- Hilary
"I LIKE YOUR STYLE!
Congratulations on such an awesome innovative advert. You really caught my attention. Its new, fresh, fun, human and lovely! So much so that I have put all your info onto my Blackberry in order to sprout the word out there to all my tourists, guests etc etc.
Well done team."
- Di, Gordons Bay Tourist & Accommodation Centre
"Hi Terri, thank you for an awesome evening on the 17th. The hosts were delighted, and the food was superb. Lovely waitress, as well"
- Rose
"Thank you... We always support JennaViva, in fact had my daughters 21st there January last year and we do breakfast regularly there... Love JennaViva!!!"
- Bridget
"Who is JennaViva, only had an idea from the internet. We were looking for a place in Somerset west as this was central for friends of ours staying in Hermanus and us who live in Milnerton. We got a range of ideas and picked the one that stood out the most in terms of web and menu presentation.
Made the call and received very professionally over the phone. Arrived for dinner and made to feel at home. Ordered the food and WOW. It was great food service and value for money...
Keep up the great work and food, and relay our thanks and compliments to all involved."
- Andrew Norman
"We were there on Sat night for a friends farewell drinks. Your restaurant is amazing, and the snacks were simply beyond brilliant. I am still not sure which I am more in love with, the mini burgers with that yummy relish, or the fish and chip wraps. Inspired and top class.
Pity we live out in Table View, your place is 1st class!"
- Brigitte Long
"I just wanted to let you know that my party last night was FABULOUS and JennaViva was the perfect venue for a great party. Everything was wonderful - Sean and Devon and the rest of the waitrons looked after us very well, made us all feel very comfortable and I think enjoyed the party with us too."
- Julie Hodgson
"A short note to let you know that we had a wonderful time upstairs at JennaViva on Thursday afternoon before the PV Matric Farewell. It all worked out really well for everyone to meet there - the place was packed and it was certainly the start of an evening they won't forget! Thanks again for your hospitality - it certainly is our favourite place for a drink or two!"
- Fiona Richardson
"What an amazing evening! Thank you so much for all the planning... The manager Heinrich and the other staff Ishmael, Kyle were really very professional. You can really be proud of your staff! They know what they are doing. It was only a pleasure to do business with you."
- Ilse De Waal
"On behalf of Kirsty, I just want to thank JennaVIVA for making the celebration of her 18th birthday on Friday night very special! Everything went smoothly and Kirsty together with her friends really enjoyed the evening. The food and atmosphere at JV was also great ;-)"
- Judy Ravell
A few of the many compliments we received about our cocktail lounge
"At last! We have a place we can go to that isn't a dark sleezy drinking hole."
"Thanks JennaVIVA for bringing some class and style to Somerset West. Your cocktail lounge is amazing."
"What a relief for us women! We now have a place we can go to without being hit on or feeling unsafe, where we know there will be classy people and where the environment and atmosphere is sophisticated".
"Well done for your cocktail lounge. It is luxurious and beautiful. We don't mind paying a bit more for quality and class."
